Refund & Return Policy
At Magic Home, we want you to feel confident in your purchase. If something isn't right, we're here to help. Please review our return, refund, and exchange guidelines below.
1. Return & Exchange Window
You may request a return or exchange within 30 calendar days of delivery. Requests submitted after this period may not be accepted.
Please contact our customer support team before sending any item back so we can review your request and guide you through the process.
2. Return Eligibility
To qualify for a return, your item must meet the following conditions:
- Be unused and unassembled.
- Be in its original, undamaged packaging.
- Be in resalable condition, without scratches, stains, or other signs of use.
- Include all original components and accessories.
3. Non-Returnable Items
Returns may not be accepted for:
- Custom-made, made-to-order, or personalized products.
- Items that have been assembled, installed, or modified.
- Items missing original packaging or components.
- Items with damage, wear, or alterations that affect their resale condition.
- Products clearly marked as “Final Sale,” “Clearance,” or “Non-Returnable.”
- Display items or products previously used for exhibition or display.
Items marked as “Final Sale” or “Clearance,” as well as display items, are generally not eligible for returns, exchanges, cancellations, or refunds, except where required by applicable law.
Please review the product details and applicable terms before placing your order.
4. How to Request a Return or Exchange
Follow these steps to get started:
Step 1: Contact Our Team
Please contact us first at info@magichome.com. Email is our primary support channel and provides the most reliable record for reviewing and tracking your request.
If you contact us through WhatsApp, our team may ask you to continue the return or refund process by email.
Please do not ship any item back before receiving written return authorization and return instructions from our team by email.
Step 2: Provide Your Order Details
Please include:
- Your order number and proof of purchase.
- The reason for your return or exchange.
- Clear photos of the item and its current condition, if requested.
Step 3: Wait for Review and Instructions
Our team will review your request and explain the next steps, including applicable return shipping arrangements and instructions.
Step 4: Return the Item
Follow the return instructions provided by our team. Please ensure the item is securely packaged for transit.
Return Shipping Timeline
Once your return authorization or prepaid return label has been issued, please arrange your return shipment within 7 calendar days.
For items delivered via Truck Delivery or Freight Delivery, return arrangements may vary depending on carrier availability and scheduling requirements. Our team will help guide you through the process, and you must coordinate your return within the timeframe provided by the carrier.
Returns shipped after the authorized return period may be refused or subject to additional review.
If you need assistance with your return arrangements, please contact our support team as soon as possible.
5. Return Shipping Costs
Unless your return is due to a confirmed product defect or damage caused during shipping, return shipping costs are generally the customer's responsibility.
Estimated return shipping costs are as follows:
| Sofa Size | Estimated Return Shipping Cost |
| 1 Seat | $60-80 |
| 2 Seats | $120-160 |
| Each additional seat | Additional charges may apply |
These amounts are estimates and may vary depending on the item, shipment details, and return arrangements. Please contact our team for a return shipping estimate before proceeding.
We recommend using a trackable shipping method and keeping your shipping confirmation until your return is complete.
6. Damaged, Defective, or Incomplete Items
We want your order to arrive in good condition. If your item arrives damaged, defective, or with missing components, please report these issues by email at info@magichome.com within 7 calendar days of delivery.
To help us resolve the issue promptly, please provide:
- Your order number.
- A description of the issue.
- Clear photos or videos showing the damage, defect, or missing components.
Our team will review the information and determine an appropriate resolution. Once the issue is confirmed, we will offer a replacement, repair, or full refund at no cost to you, as applicable.
Claims submitted after the 7-day reporting window may require additional review. This reporting window does not limit any applicable warranty rights or rights provided by law.
7. Refund Processing
Once we receive your returned item, our team will inspect it to verify that it meets the return eligibility requirements.
You will receive an email notification informing you whether your refund has been approved or declined.
If approved:
- Your refund will be issued to your original payment method.
- We will send you a confirmation email when the refund has been initiated.
- The time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.
Please allow 5-7 business days from the date we receive your returned item for inspection and refund processing, subject to approval. Additional time may be required for your payment provider or financial institution to reflect the refund in your account.
8. Exchanges
Exchange requests are subject to product availability and approval. Please contact our customer support team with your order number and the item you wish to exchange.
Our team will review your request and provide instructions, including any applicable shipping costs or additional charges.
9. Order Changes & Cancellations
Before ShipmentWe typically prepare and ship orders within 8-12 hours.
If you wish to change or cancel your order, please contact our customer support team as soon as possible and before your item has been dispatched.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please note that receiving a shipping confirmation email does not guarantee that changes or cancellations are still possible. All requests are subject to the actual shipment status.
Cancellation Fees- Cancelled at Origin Terminal: No cancellation fee.
- After Shipment: Once your order has shipped, the package generally cannot be recalled. For any approved cancellation or return after shipment, you will be responsible for the applicable shipping costs, unless the issue is due to a confirmed product defect, shipping damage, or another applicable exception.
Order changes or cancellations are generally not accepted for:
- Items marked as “Clearance” or “Final Sale.”
- Display items or products previously used for exhibition or display.
Exceptions may apply where required by law.
Reordering After CancellationIf you cancel an existing order and place a new one, please note that a new estimated delivery date will be provided when the new order is placed.
10. Need Help?
We're here to help with your return or refund questions.
Email: info@magichome.com
WhatsApp: +1 702 237 6328
Please include your order number in your message so our team can assist you more efficiently.
Thank you for choosing Magic Home. We appreciate your trust and the opportunity to make things right.