Refund policy

At Magic Home, we want every purchase to be a great experience. If something isn't quite right, here's what you need to know about our return and refund process.

1. Returns and Exchanges

  • You may request a return or exchange within 30 calendar days from the date your item was delivered.
  • Requests made after 30 days may not be accepted.

2. Eligible Items for Return

To qualify for a return, items must be:

  • Unused and unassembled
  • In their original and undamaged packaging
  • In resalable condition, free from scratches, stains, or other signs of wear

3. Non-Returnable Items

We cannot accept returns for:

  • Custom-built, made-to-order, or personalized products
  • Items that have been assembled, installed, or modified
  • Products missing original packaging or components
  • Items with damage, wear, or alterations that affect resale

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. You will be notified via email regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Processing usually takes up to 5 business days
  • You will receive a confirmation email when the refund is initiated

5. Return Shipping

  • Unless a return is due to a confirmed product defect or damage caused during shipping, return shipping costs are generally the responsibility of the customer.
  • We recommend using a trackable shipping method.
Number of Seats Estimated Return Shipping Cost (USD)
1 Seat $60-80
2 Seats $120-160
Each Additional Seat Additional charges will apply

6. How to Initiate a Return

To start a return or exchange:

  1. Email us at info@magichome.com or contact us via Phone / WhatsApp at +1 702 237 6328.
  2. Provide your order number and proof of purchase
  3. Explain the reason for the return and attach clear photos of the item We will review your request and provide instructions for the next steps,including return shipping information.

7. Damaged or Defective Items

  • If your item arrives damaged, defective, or incomplete, please notify us within 7 days of delivery.
  • We may request photos or videos to verify the issue.
  • Once confirmed, we will offer a replacement, repair, or full refund at no cost to you.
  • Claims submitted after 7 days may not be accepted.

8. Final Sale Items

  • Items labeled as “Final Sale,” “Clearance,” or “Non-Returnable” cannot be returned, exchanged, or refunded.
  • Please review product details carefully before purchasing.

9. Refund Timeline

  • Once we receive your return, please allow up to 7 business days for us to inspect the item and process your refund.
  • You will receive a notification once your refund has been completed.

If you have any questions regarding returns or refunds, please contact our customer service team at info@magichome.com.