Magic Home Support Center
Welcome to Magic Home Support!
Discover quick answers to your sofa questions below. Our friendly team is ready to assist via call, chat, or email—anytime you need us. Let's make your sofa experience magical!
Magic Home Team Support Available 24/7
24/7 sofa customer service at your fingertips
Track & Manage Your Order
Check your Magic Home order status
Can't find your order? Hit up info@magichome.com —we've got you!
Delivery Support
Reschedule Delivery
Once your order has shipped, please contact the delivery carrier assigned to your order at least 48 hours in advance to request a delivery change.
Delivery Preparation
- Ensure 32" clearance in doorways/hallways
- Measure your space [Download Measurement Guide]
- Be home to inspect and sign
Damaged or Defective on Arrival?
Note it on delivery receipt and email info@magichome.com with photos within 48 hours.
Returns & Exchanges
30-Day Free Return Policy
To Start a Return:
- Email info@magichome.com or call Call: +1 702 237 6328
- Receive return authorization number
- We'll arrange pickup
- Refund processed within 5-7 days
Product Issues & Warranty
Report a Problem
Email info@magichome.com with photos and order number
Missing Parts
Email info@magichome.com - shipped free within 3-5 days
Warranty Coverage
- Frame: Lifetime
- Cushions/Mechanisms: 2 years
- Fabric: 2 years (against defects)
File a claim: info@magichome.com
Frequently Asked Questions
How Long Does Delivery Take?
Most orders are delivered within 3-8 days. Custom orders may take 6-8 weeks. You'll receive tracking information once your sofa ships.
What's Your Return Policy?
You can return your sofa within 30 days of delivery. Items must be in original condition.
Do I Need to Assemble My Sofa?
Most sofas require minimal assembly - typically just attaching legs (takes 5-10 minutes). Sectionals require connecting pieces.
What if My Sofa Doesn't Fit Through My Door?
Measure all doorways, hallways, and stairwells before ordering. We recommend at least 32" clearance. Many of our sofas have removable legs and backs to ease delivery. Contact us before delivery if you have concerns.
What Does the Warranty Cover?
We offer a lifetime warranty on frames, 2 years on cushions and mechanisms, and 2 years on fabrics. Normal wear and tear, stains, and accidental damage are not covered.
Can I Change or Cancel My Order?
Orders can be modified or cancelled within 24 hours of purchase. After production begins, changes may not be possible and cancellation fees may apply.