FAQs

All of Magic Home Reclining sofas are carefully engineered in both structure and cushioning to ensure optimal comfort and support.

Magic Home products comply with industry quality standards and are certified by FCC, GCC, UL, and California 65, ensuring materials are safe, durable, and eco-friendly.

Each model is load-tested for weight capacity. The exact numbers differ by design—please refer to the product specification page or contact us for details.

You can customize the sofa’s dimensions (width / depth / height), upholstery (various fabrics), leg style (wood or metal), and module configuration (such as L-shape, straight, or sectional modules).

The frame is made from robust wood with reinforced support. Cushions use high-density foam plus springs (or other materials depending on the series).

We offer a variety of fabrics, including tech cloth and microfiber. Each fabric is evaluated for durability and comes with recommended cleaning instructions.

You can place an order directly on our website to select dimensions and fabrics, and then checking out online.

We support credit card payments and may also offer installment plans depending on your region and policy.

It depends on the order status: before production starts, you may modify or cancel for free; once manufacturing or shipping begins, changes or cancellations may incur a fee.

Contact our customer service team with your order number. If production has not started, we will assist with cancellation; otherwise, we will handle it based on the circumstances.

Custom sofas typically take 4–6 weeks to manufacture, depending on customization complexity and fabric availability.

We ship to (countries/regions). Shipping costs depend on your address, order size, and weight.

You can choose standard delivery or white-glove service, which includes delivery to your door and assembly.

Please provide door width, hallway, and stair dimensions when placing your order. We can suggest solutions or adjust the sofa size/delivery method.

Once your order is confirmed and customization is finalized, it will typically ship after the 4–6 week production window.

Delivery time after shipping depends on your address and delivery method.

Shipping cost is calculated based on your location and order size. Free shipping may apply if your order qualifies.

For modular or custom sofas, we provide easy instructions (or video) that allow you to assemble.

Cleaning methods depend on the fabric. For example, tech cloth or microfiber can be wiped with a damp cloth for everyday stains. For tougher stains, a mild cleaning solution can be used gently.

Cushions are designed for long-term use and won’t sag quickly under normal use. We recommend rotating or fluffing the cushions regularly to extend their lifespan.

Custom sofas are usually not eligible for standard returns, but manufacturing defects will be handled according to our quality policy. Some products offer a 30-day free return.

We provide a one-year warranty. For details, please refer to the warranty section on our website.

Provide your order number, photos, and a description of the issue, then contact customer service or the warranty team. We will assess and arrange repair or replacement.